AWARENESS AND SATISFACTION LEVEL OF SELF-SERVICE MACHINE AMONG CUSTOMER WITH SPECIAL REFERENCE TO CDM

AWARENESS AND SATISFACTION LEVEL OF SELF-SERVICE MACHINE AMONG CUSTOMER WITH SPECIAL REFERENCE TO CDM
Author(s):
Anil puthanazhi, Shahul Hameed K, Dr. Saleena . EC
Keywords:
Cash Deposit Machine, Self-service, ATM
Abstract
Today’s advancement in technology banking sector provides so many self-services to customers like ATM, Cash Deposit Machine, cheque Deposit Machine, pass book update machine plays very important role in banking sectors. Cash Deposit Machine (CDM) service is one of the main services provide by the customers. Through this service so many people are getting benefited. This paper shows a study on awareness and satisfaction level of Cash Deposit Machine (CDM) among customers. The main objective of the paper is to understand the awareness level of CDM facility among customers and to know the satisfaction level of CDM among customers and also to analyze the influencing factors of using CDM among the customers etc.
Article Details
Unique Paper ID: 164198 Publication Volume & Issue: Volume 10, Issue 12 Page(s): 353 - 358
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