IMPACT OF TRAINING ON JOB SATISFACTION, TALENT RETENTION AND CHANGE MANAGEMENT: AN EMPIRICAL STUDY CARRIED OUT ON GENERATION Z EMPLOYEES WORKING IN LUXURY HOTELS OF MUMBAI.
Author(s):
Dr. Rakesh Dhoundiyal, Dr. Anupam Dhoundiyal
Keywords:
Hotel Industry, Training & development, Job satisfaction, Staff retention, Change management, Generation Z.
Abstract
Background: Hospitality industry is amongst major revenue earning and employment generating industry for India. One of the most important vertical of hospitality is Hotel Industry. Hotels require a good number of employees with diversified sets of skills and knowledge towards smooth running of its operation and for this reason most of the hotels have their internal training programs to develop their staff for its operation. With increase in tourism activity, number of hotels came up in Mumbai in last two decades which created dearth of junior and middle level employees. The dynamic environment, especially after COVID 19 pandemic further created the need for staff retention and efficient change management for hotel industry specially towards Generation Z employees. This study tends to investigate the impact of training with respect to job satisfaction, staff retention and change management in luxury hotels of Mumbai for Gen Z employees’ Objectives: The main objectives of the study were to analyze impact of training towards job satisfaction, to determine effect of training on talent retention and to investigate influence of training on change management in hotel industry. Methodology: Quantitative analysis of data was carried out to reach to conclusion. Data was collected from front office, food production, F&B service and housekeeping department of luxury hotels of Mumbai. The constructs identified to find out impact of job satisfaction were fair salary, cordial relations with peers, relationship with senior managers and job security. The factors of staff retention were enjoyment at work, promotions, work-life balance and self-feedback and self-development. The factors of change management were technological changes, understanding of SOPs, safe working practices and combat with emergency situations. Total 207 responses were taken and data was validated through multiple regression, correlation and chi-square tool of statistical analysis. The tests were carried out with IBM SPSS version 28.0.0.0 (190). Result and Conclusion: Null hypotheses were rejected for all three variables. Female employees were more positive towards training than their male counterparts. Training was found to be most impactful in multin
Article Details
Unique Paper ID: 157404

Publication Volume & Issue: Volume 9, Issue 7

Page(s): 19 - 27
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