ANALYSING THE EFFECTIVENESS OF QUALITY MANAGEMENT IN CONSTRUCTION PROJECTS
Author(s):
Ganga S S, Anchumol V P
Keywords:
ISO, ISO 9000 Family; Quality Management System (QMS); Construction Projects; Critical Factors. Project Success Criteria, Customer's Satisfaction.
Abstract
Time, money, resources, and quality performance standards which are created to satisfy clients and ensure their satisfaction are the constraints on construction projects. The implementation of a quality management system is covered in this paper. Quality is now a tactical tool in the battle for increased market share and profitability. The Quality Management System (QMS) has created a framework with procedures and documentation. The construction industry has seen beneficial changes as a result of QMS over time. Defective rework and repair are caused by insufficient QMS, which also results in low productivity. Therefore, the goal of the study was to examine the essential elements of a successful quality management system, whereby important aspects impacting QMS application were identified, along with the advantages of encouraging QMS adoption and the requirements or needs of QMS implementation. The results show that top management commitment is one of the most important factors influencing QMS practice. Other top benefits that encourage implementation include improved image, increased competitiveness, and reputation of the organization. Project quality plan and staff QMS training are also top requirements for QMS.
Article Details
Unique Paper ID: 163034
Publication Volume & Issue: Volume 0, Issue no
Page(s): 342 - 347
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